zus88 Privacy Policy

1. Introduction

zus88 ("we", "us", "our") operates the online gaming platform accessible at zus88.app and is committed to protecting the privacy and personal data of all Members, registered users, and visitors ("you", "your"). This Privacy Policy sets out the types of personal data we collect, the purposes for which we process it, the legal bases for that processing, and the rights available to you regarding your data.

By registering an account, making a deposit, or continuing to use the zus88 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you must discontinue use of the platform and contact our support team to close your account.

This policy should be read alongside the zus88 Terms & Conditions and Responsible Gaming Policy, which form part of the overall agreement between you and zus88.

2. Personal Data We Collect

zus88 collects personal data necessary to provide the Services, comply with applicable legal and regulatory obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

3. How We Collect Your Data

zus88 collects personal data through the following means:

• Direct collection: Information you provide when completing the registration form, updating your account profile, submitting KYC documentation, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the platform;
• Third-party sources: Identity verification and fraud prevention data received from KYC service providers and payment processors in connection with account verification and transaction processing;
• Gaming activity: Data generated through your use of the Services, including bets placed, games accessed, bonuses claimed, and responsible gaming tool interactions.

4. Legal Basis for Processing

zus88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account administration, transaction processing, and delivery of the Services;
• Legal obligation: Processing necessary to comply with applicable gaming licensing requirements, anti-money laundering (AML) regulations, and other statutory obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of the Services, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and optional analytics where you have provided explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

zus88 uses the personal data we collect for the following purposes:

• To create, manage, and administer your zus88 Member account;
• To process deposits, withdrawals, and other financial transactions through your chosen payment methods (Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, USDT);
• To verify your identity and age (21+) in accordance with KYC procedures and gaming compliance requirements;
• To detect, investigate, and prevent fraudulent transactions, collusion, bonus abuse, money laundering, and other prohibited conduct;
• To monitor gaming activity for responsible gaming purposes, including identifying patterns indicative of problem gambling and applying protective measures where appropriate;
• To provide customer support and respond to queries, complaints, and dispute escalations;
• To send service-related communications, including account security alerts, transaction confirmations, and policy updates;
• To send promotional communications and personalised offers where you have consented to receive marketing material;
• To improve platform functionality, game selection, and user experience through aggregated and anonymised analytics;
• To comply with reporting obligations to gaming licensing authorities and law enforcement agencies where legally required.

6. Data Sharing & Disclosure

zus88 does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary and lawful:

• Payment processors and e-wallet providers: Transaction data shared with Touch n Go eWallet, Boost, FPX payment gateway, and other payment service providers solely to process your deposits and withdrawals;
• KYC and identity verification providers: Identity documentation shared with licensed third-party verification services for age and identity confirmation;
• Game and software providers: Limited gaming activity data shared with game providers to facilitate gameplay, resolve disputes, and ensure game integrity;
• Regulatory and licensing authorities: Data disclosed in response to lawful requests from gaming regulators, financial intelligence units, or law enforcement agencies with jurisdiction over our operations;
• IT infrastructure and security providers: Access to technical and operational data by trusted service providers engaged to maintain the platform's infrastructure, subject to binding data processing agreements;
• Corporate transactions: In the event of a merger, acquisition, or restructuring, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party recipients are subject to contractual obligations requiring them to maintain the confidentiality and security of your personal data and to use it solely for the specified purposes.

7. Cookies & Tracking Technologies

zus88 uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and gather analytics data. The categories of cookies we use include:

• Strictly necessary cookies: Required for the platform to function correctly, including session management, security tokens, and login authentication. These cannot be disabled without impairing platform functionality;
• Performance and analytics cookies: Used to collect aggregated data on how Members interact with the platform, enabling us to identify performance issues and prioritise improvements;
• Functional cookies: Store your preferences such as language settings, game lobby filters, and responsible gaming tool configurations;
• Marketing cookies: Where consent has been obtained, used to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features.

8. Data Retention

zus88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. Specifically:

• Account and transaction data is retained for a minimum of five years following account closure to meet gaming licence and AML record-keeping requirements;
• KYC documentation is retained for the duration of the account relationship and for a minimum of five years thereafter;
• Communications and support records are retained for a minimum of three years;
• Gaming activity data used for responsible gaming monitoring may be retained for a longer period where there is a legitimate interest in doing so for player protection purposes;
• Marketing consent records are retained until consent is withdrawn, with an additional record of the withdrawal retained for compliance purposes.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

9. Data Security

zus88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the zus88 platform;
• Encryption of sensitive data at rest, including payment credentials and identity documentation;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure;
• Two-factor authentication available to all Members for additional account security;
• Incident response procedures for detecting, reporting, and remedying data security breaches within legally required timeframes.

Notwithstanding these measures, no data transmission or storage system is guaranteed to be 100% secure. Members are responsible for maintaining the security of their account credentials and should notify zus88 immediately upon suspecting any unauthorised account access.

10. Your Rights

Subject to applicable data protection law, you have the following rights with respect to your personal data held by zus88:

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is being used;
• Right to rectification: You may request the correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations to retain certain data;
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved;
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the zus88 support team via live chat or at the email address noted in Section 14. We will respond to all verifiable data subject requests within 30 days.

11. Children's Privacy

The zus88 platform is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been submitted by an individual who is under 21, we will promptly close the account, void all associated gaming activity, and securely delete the relevant data in accordance with applicable legal requirements.

If you believe that a person under the age of 21 has registered an account on the zus88 platform, please contact our support team immediately via live chat or at the contact details in Section 14.

12. International Data Transfers

The zus88 platform operates with infrastructure and service providers that may be located outside Malaysia. Where personal data is transferred to recipients in jurisdictions that do not provide an equivalent level of data protection to that applicable in Malaysia, zus88 implements appropriate safeguards including contractual data protection clauses binding the recipient to obligations equivalent to those applicable under this Privacy Policy.

By using the zus88 platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia for the purposes described in this Privacy Policy, subject to the safeguards described above.

13. Changes to This Privacy Policy

zus88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. The effective date of the current version is displayed at the top of this document. Where changes are material, we will notify Members through the platform interface or by communication to the registered contact details.

Your continued use of the zus88 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of how your data is being handled.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by zus88, please contact our Data Privacy team through any of the following channels:

For responsible gaming related concerns, including self-exclusion requests and problem gambling support, please visit the Responsible Gaming page or contact our support team directly via live chat for immediate assistance.